Privacy Policy
At LVT.Company, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.
For the purposes of the UK General Data Protection Regulation (UK GDPR), the data controller is The LVT.Company, based in Darlington, UK.
1. Information We Collect
We may collect and process the following personal information about you:
- Contact Information: Name, email address, telephone number, and installation/billing address when you request a quote or contact us.
- Project Details: Information regarding your home or commercial environment, room dimensions, and flooring preferences necessary to provide an accurate estimate.
- Technical Data: IP address, browser type, and details about your visit to our website (collected via standard cookies to help improve our site).
2. How We Use Your Information
We use the information we collect in the following ways:
- To process, manage, and deliver professional flooring quotes and installations.
- To communicate with you regarding your enquiries, appointments, or ongoing projects.
- To manage customer accounts, billing, and financial transactions.
- To comply with legal and regulatory obligations in the UK.
3. Legal Basis for Processing
Under the UK GDPR, we only process your data if we have a legal basis to do so:
- Contractual Necessity: To provide you with a quote or carry out flooring installation services at your request.
- Legitimate Interests: To respond to customer enquiries and improve our business operations.
- Legal Obligation: To maintain accurate financial records for UK tax purposes (HMRC).
4. Data Sharing and Third Parties
We do not sell or rent your personal data to third parties. We only share your data with trusted partners strictly necessary to run our business, including:
- Secure cloud storage and website hosting providers.
- Secure payment merchant systems.
- Note: We will never share your address or project details with anyone outside of our direct family-run team without your explicit consent.
5. Data Retention
We will keep your personal information only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. Standard quote requests that do not proceed are securely deleted after 12 months.
6. Your Legal Rights
Under UK data protection laws, you have the right to:
- Access the personal data we hold about you.
- Rectify any inaccurate or incomplete information.
- Erase your personal data (the "right to be forgotten"), subject to statutory limitations (like HMRC record-keeping).
- Restrict or Object to the processing of your data.
To exercise any of these rights, please contact us